The deal, written plainly.

Draft — not approved for publication. This text is waiting for final legal review. The operator details are confirmed.

MockAllies is run by AVEN STUDIOS računalniško programiranje Marko Vodopivec s.p., a sole proprietor registered in Slovenia, at Potok pri Dornberku 6, 5294 Dornberk, Slovenia. You can reach us at support@mockallies.com.

These terms apply when you create an account, buy a plan or use MockAllies. The Privacy Policy, the Refund and Cancellation Policy and the Acceptable Use Policy are part of them.

You must be 18 or older. Each account belongs to one person. Keep your password to yourself, because you are responsible for what happens under your account.

You are a consumer if you buy for yourself, outside your trade or business. You are a business customer if you buy for a company or for your trade. Some rights in these terms, such as the right of withdrawal, apply to consumers only. Where a section is for one group only, it says so.

MockAllies is a sales practice service. You talk out loud with Selly, an AI buyer, and get automated feedback. You also get Academy lessons and a Sales AI Assistant.

Selly and the Assistant are AI. They can be wrong, and a real buyer won't always act like a practice buyer. Feedback is for training. It is not legal, financial or professional advice, and it doesn't guarantee results on real calls.

The current plans, prices and minute allowances are on the plans page. What you get is the plan shown when you buy it.

Practice minutes refresh every month and don't roll over. Yearly plans also get their minutes month by month, not as one annual lump. Spoken practice and spoken Academy activities use the same minutes. When your minutes run out, nothing is charged automatically.

The Sales AI Assistant has its own usage limits, shown in the app. We may adjust them to keep the service fair and running. If a change reduces what you paid for, we'll tell you in advance, and you can cancel with a refund for the unused part of your billing period.

The free trial is a one-time 10 practice minutes, one trial per card. You add a card at sign-up and pay $0. Unless you cancel, your card is charged $24.99 on day 15 and your account moves to Rep, billed monthly, and renews as set out in section 06. We email you a reminder 7 days before that charge. Cancel during the trial in Billing in the app and you are never charged.

Prices are in US dollars. The price on the plans page is the total you pay. We are not registered for VAT, so no VAT is added.

Payments are processed by our payment provider, and you receive an invoice by email. Never send card details to us by email.

Monthly and yearly plans renew automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. We'll tell you in advance about any price change, and you can cancel before it applies.

If a renewal payment fails, we try again a few times over the following days. If it still doesn't go through, your plan ends and nothing more is charged. You can start a plan again at any time.

You can cancel at any time in Billing in the app. You keep access until the end of the period you paid for, and you won't be charged again. Cancelling doesn't delete your account. To delete it, see the Privacy Policy.

If you are a consumer, you can withdraw from a purchase within 14 days of buying it, without giving a reason.

• Before your service startsYou get a full refund.
• After you asked to start within the 14 daysYou get the amount you paid, minus the share of your plan's monthly minutes you used. We never deduct fees.
• After the 14 daysThe right of withdrawal has ended. You can still cancel renewal at any time.

If your plan started after the free trial, the 14 days run from the day of the first $24.99 payment, not from the day you signed up. Cancelling during the trial costs nothing.

To withdraw, use Withdraw from contract here. How the share is worked out, and when the money arrives, are explained on the same page.

After the withdrawal period, payments for a period that has started aren't refunded, except where the law requires it or where these terms say so.

If the service doesn't work as described, you have your legal remedies. We'll fix it, reduce the price or refund you, as the law provides. Tell us at support@mockallies.com.

You own what you create and enter in MockAllies, including your scripts, answers and call recordings. You allow us to process it only as far as needed to run the service for you.

On individual plans, we also use practice data with your name and contact details removed to improve Selly, as described in the Privacy Policy. You can switch this off for free at any time. We never use data from business or team plans this way.

Only enter what you have the right to use. Don't enter real customers' personal data, recordings of real calls without everyone's consent, or confidential information you're not allowed to share.

Don't misuse MockAllies. That means no attacking or overloading it, no scraping or copying it, no reselling access, no sharing accounts, and nothing illegal or abusive. The full rules are in the Acceptable Use Policy.

If you break these rules, we may limit or suspend your account, in proportion to what happened. Unless it would be unsafe or unlawful, we'll tell you why first and give you a chance to respond.

The Academy lessons, buyer characters, website and app belong to us or our licensors. Use them for your own learning. Don't copy, publish or resell them.

We improve MockAllies all the time, and features may change. We won't take away a main part of what you paid for during a billing period. If we have to, you can cancel and get a refund for the unused part.

We aim to keep MockAllies available at all times, but maintenance and outages can happen. We'll try to announce planned maintenance in advance.

Consumers: you have the legal rights that come with digital services, including the right to a service that works as described. Nothing in these terms limits them.

We are fully liable for harm we cause intentionally or through gross negligence, for death or personal injury, and wherever the law doesn't allow liability to be limited. Otherwise, we are not liable for harm that could not reasonably be foreseen, or for decisions you make on real calls based on practice feedback.

Business customers: except in the cases above, our total liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for lost profits, lost business or other indirect loss.

If we make an important change to these terms, we'll email you at least 30 days before it applies. If you don't agree, you can cancel before then. If the change reduces what you paid for, you get a refund for the unused part of your billing period.

Please contact us first at support@mockallies.com. Most problems are fixed fastest that way.

These terms are governed by Slovenian law. If you are a consumer, you keep the protection of the mandatory laws of the country you live in, and you can bring a claim in the courts there.

We haven't chosen an out-of-court dispute resolution provider. If you go to one, we'll tell you whether we agree to take part. You can also contact the consumer protection authority in your country.