Cancel anytime.
It's your choice.

Self-Service Cancellation: You can cancel your subscription at any time by logging into your account, navigating to Account Settings, selecting "Billing" or "Subscription," and clicking "Cancel Subscription." Cancellation takes effect immediately, and you retain access through the end of your current billing period. This entire process takes less than one minute and requires no contact with customer support.

Email Cancellation: If you prefer, you can cancel by email. Send a message to [SUPPORT EMAIL] with the subject line "Cancel Subscription" and include your account email address. We will process your cancellation within 24 hours of receiving your request. Cancellation by email takes effect on the date we receive it.

FTC Compliance — Click-to-Cancel Rule: We comply with the FTC's Negative Option Rule, which requires that cancellation be at least as easy as signup. You can cancel online in your account settings without any phone calls, support tickets, or authorization holds. No additional information is required.

Access Through Billing Period: When you cancel, your subscription ends at the close of your current billing cycle (e.g., if you cancel on the 15th and your renewal is on the 30th, you have access through the 30th). You will not be charged again after cancellation.

No Refund of Fees Paid: For billing periods already paid, cancellation does not entitle you to a refund of fees you have already been charged, except as required by law (see the EU/UK withdrawal rights section below). Your current month's access (or current billing period's access) continues through the end of that period at no additional charge.

Remaining Subscription Credits: Any credits remaining in your subscription account expire at the end of your billing period when your subscription ends. Expired credits cannot be used, transferred, or refunded. We recommend downloading your session recordings and using any remaining credits before your subscription expires.

Data and Recordings: After cancellation, you retain the ability to download your session recordings and export your session data for [RETENTION PERIOD] from the cancellation date. After [RETENTION PERIOD], all session data is automatically deleted from our servers and cannot be recovered. Your account information is retained for 30 days in case you wish to reactivate; after 30 days, your account is permanently deleted.

Non-Refundable Once Consumed: Credit packs and practice-time-minute packs are one-time purchases and are non-refundable once you begin to use them or once any portion has been consumed. For example, if you purchase 100 practice minutes and use 50 of them, the remaining 50 minutes may not be refunded.

Expiration of Credits: Practice-time credits and call credits expire [CREDIT EXPIRY PERIOD] from the date of purchase. Once the expiration date passes, any remaining credits are automatically forfeited and cannot be restored, refunded, or extended. Your account will display the expiration date of your credits. We strongly recommend using your credits before they expire.

Partial Usage Non-Refundable: If your credits expire with unused balance, that balance is lost. We do not offer refunds, extensions, or rollover to the next billing period. Plan your credit purchases accordingly.

Non-Transferable: Credits are tied to your account and cannot be transferred to another user, refunded as cash, or converted to a different type of credit.

Your Legal Right: If you are a consumer located in the European Union or United Kingdom, you have a statutory right to cancel your subscription within 14 calendar days of purchase without giving any reason and without penalty. This is your legal consumer right under the Consumer Rights Directive (EU) or Consumer Contracts Regulations (UK).

When the Right Applies: The 14-day cancellation right is available to you UNLESS you have explicitly agreed to immediate performance of the service (i.e., you consent for your subscription to become active before the 14-day period ends). If you have already received and used practice sessions, session recordings, or consumed any credits, the withdrawal right no longer applies (the service has been performed).

Immediate Performance and Waiver: At checkout, if you wish to use MockAllies right away and do not wish to retain your 14-day withdrawal right, you may consent to immediate performance. We will present this option clearly and separately from the purchase button, with explicit language like "I want to start using MockAllies immediately and I understand I will forfeit the 14-day withdrawal right." By giving this consent, you waive your statutory withdrawal right, and no refund will be issued if you change your mind after the purchase.

How to Exercise Your Right: To cancel within 14 days without consent to immediate performance, contact [SUPPORT EMAIL] with your account email and a clear statement that you wish to cancel. Please include "14-Day Cancellation Request" in the subject line. You must request cancellation within 14 calendar days of your purchase date. We will process your cancellation and issue a full refund of any fees paid within 14 business days of receiving your request. Refunds will be issued to your original payment method (the same card or payment account you used to purchase).

If You Already Used The Service: If you have already used MockAllies to practice sessions, create recordings, or consume credits during the 14-day period, the withdrawal right does not apply. In that case, the service has been performed and you are not entitled to a refund, even if you are within the 14-day period. This is why we offer the immediate-performance waiver at checkout — to be transparent that once you begin using MockAllies, the right to cancel ends.

Non-EU/UK Consumers: If you are located outside the EU and UK, you do not have a statutory 14-day withdrawal right. See the "What Happens When You Cancel" section above for your cancellation and refund policy.

Reactivating Your Account: If you cancel and later wish to rejoin MockAllies, you can create a new subscription at any time by logging in (if your account still exists) or creating a new account. Your old session recordings and data will still be available to download for [RETENTION PERIOD] after cancellation; after that period, they are permanently deleted.

No Automatic Recharge: Cancellation is final. Your subscription will not automatically reactivate, and you will not be charged again after cancellation unless you explicitly choose to purchase a new subscription.

Technical Failures: If a technical failure prevents you from accessing MockAllies for more than 24 hours despite your active subscription, contact [SUPPORT EMAIL] with details. We will investigate and may issue a partial refund or service credit for the downtime at our discretion.

Billing Errors: If you were charged incorrectly (e.g., charged twice, charged after cancellation, or charged the wrong amount), contact [SUPPORT EMAIL] immediately with your transaction details. We will investigate and issue a refund or correction within 14 days if the error is confirmed.

Company Discretion: The Company may offer refunds or service credits at its sole discretion in unusual circumstances. Contact [SUPPORT EMAIL] to discuss your situation.

Before Initiating a Chargeback: If you dispute a charge, please contact [SUPPORT EMAIL] first. We want to resolve billing issues directly without involving payment processors or card networks. In most cases, we can resolve disputes quickly through email.

Chargeback Process: If you initiate a chargeback through your credit card company or bank without first contacting us, it may result in account suspension while we investigate. Fraud or repeated chargebacks may result in permanent account termination.

For questions about cancellation, refunds, or credit expiration, contact [SUPPORT EMAIL]. We will respond to refund-related inquiries within 24 hours of receipt.