FAQ / BEFORE YOU START
Questions.
Honest answers.
What MockAllies is, how the practice works, and what happens to your data along the way.
↓01 / THE BASICS
Start
here.
The questions people ask before their first session.
01What is MockAllies?
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A practice floor for phone sales. You talk out loud with a simulated buyer, work through a structured Academy curriculum, and get specific feedback on what to change in your next rep. It's built for the part of sales training that usually doesn't exist: safe, repeatable practice before a call actually counts.
02How does the AI buyer persona work?
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You choose a scenario — who's picking up, and how much pressure to face — and an AI-driven buyer responds to you in real time: interrupting, objecting, asking for time, or pushing back the way a real prospect would. It's a simulation built to behave like a specific buyer type, not a real person and not a transcript of one. The difficulty and persona are adjustable, so you can rehearse a calm opener or a genuinely hostile gatekeeper depending on what you're working on.
03Are my practice calls recorded?
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Yes. Your practice sessions are recorded so we can generate transcripts and feedback — that's how the debrief works. What we collect, how long we keep it, and the choices you have around it are covered in full in our Privacy Policy; this FAQ intentionally keeps things brief and points there for the details rather than restating them.
04What happens to my data?
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It's used to run your sessions, generate your feedback, and improve your own progress tracking — not sold to third parties. For the full breakdown of what's collected, how it's stored, and who can access it, see the Privacy Policy.
05How does billing and cancellation work?
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You're billed on the plan cycle you choose — monthly or annual — and you can cancel from your account at any time; you keep access through the end of the period you already paid for, with no renewal after that. Refund eligibility depends on how much of the period you've used — see the refund policy for the specifics.
06Is there a free tier?
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[FREE TIER DETAILS — not finalized yet. This will state whether there's a free trial, a limited free tier, or no free option, once decided.]
07Does MockAllies support teams or organizations?
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Yes. Team plans add seats, a manager dashboard, the ability to assign lessons or drills to specific reps, and org-wide billing. See pricing for how team plans work, or get in touch to talk through a rollout.
KNOWLEDGE INTO INSTINCT